simply put, Michael was less than professional, did not show empathy with our issues and appeared to judge me based on my skin color. I have over 10 years in the hotel industry as a Director of Engineering and know what level of service to expect from this type of hotel. I pointed out that was for the first night when the union was protesting up and down by the pool disturbing my autistic son so much that we had to leave the pool area and return to our room. Michael noted that the hotel had already waved a meal charge for the union disturbance. when presented with my final bill I mentioned that the union protest woke us up that morning and really disturbed my autistic son. I was not greeted when I approached the front desk, he did not ask me how my stay was, and he did not smile. During my check out experience, a very frustrated looking Michael missed several points of service. Where this hotel falls short is the with Director of Front Office, Michael Samawi. love the firepits and the majority of the front desk staff was really on point. Service at the pool was awesome with live music during the day. This place has potential, great views, awesome live music and really tasty cocktails. DO NOT reserve a private cabana or pool chair, it's not needed, and it will be a mess if you try to cancel. So 29 days after my first call - it was finally handled. So after 4 weeks of trying, Resort Pass reached out on my behalf to HOTEL MANAGEMENT in order to get the booking cancelled. I reached out to them with my issue and they confirmed that Fuego would have to be the ones to cancel. I saw on the website that the bookings go through Resort Pass which is a fabulous app for booking day passes. I did this for 2 weeks with no returned calls. I called, left a message for the manager and never got a call back. I found out later from friends this wouldn't be necessary, so I followed the directions to cancel it, which is to reach out to Fuego Restaurant because they manage the bookings. Prior to our arrival, I booked a private cabana on Hotel Maya's website so that we would have a guaranteed spot at the pool. Ten stars! 4) My only "negative" really isn't about the hotel, it's about Fuego restaurant and bar. Just walk the property inside and out, there are probably 4-5 sitting areas with unique and beautiful decor, and outside there is the pool area, baordwalk, "beach" with firepits, Fuego terrace, multiple event spots, and the tranquil zen garden. The photos speak for themselves and the hotel has done a great job reprsenting themselves accurately, so I'm going to hit my favorite points: 1) The complimentary shuttle is priceless, they run within a pretty decent distance so if you want to go over the bridge for food or entertainment, it's a quick cheap ride (we would always Uber back, $10) 2) The pool area is amazing, was not crowded during our Wed - Sat stay, and the bar/wait staff were quick and great to talk to (say hi to Hector!!!) 3) There are so many beautiful and peaceful spots to sit and read or take a quick nap, and is a paradise for anyone looking for Insta or TikTok worthy spots. We were able to snag it for a great rate compared to neighboring hotels and were amazed at how many resort amenities there are. After seeing photos we were sold and love that it offers a resort atmosphere at half the price. Quite a few friends recommend this hotel based on having cruised out of Long Beach before. Hotel Maya hit all of those points and so many more. We were flying into LGB three days prior to our cruise and wanted somewhere that we could relax by the pool and enjoy drinks, take a quick ride share to entertainment/dinner, and still be close enough to the cruise port so that embarkation day wouldn't be a long ride. Sanctuary at Grand Memories Santa Maria.Hotels near El Camino College Compton Center.Hotels near Westwood College - South Bay Campus.Hotels near California Healing Arts College.Hotels near California State University, Dominguez Hills.Hotels near John Wesley International Barber & Beauty College.Hotels near Downtown Long Beach Station. Hotels near Pacific Coast Highway Station.Hotels near 2SeeWhales Harbor Breeze Cruises.Hotels near Harbor Breeze Long Beach Harbor Cruise.Hotels near Wheel Fun Rentals at Shoreline Village.Long Beach Hotels with Laundry Facilities.
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